FAQ
1. Where do you ship?
We currently ship across the United States.
2. What shipping methods do you offer?
We currently offer the following shipping options:
- Express Shipping (3–6 business days) — $20
- Free Shipping (7–14 business days) — Free
- Free Standard Shipping (7–14 business days) — $10
Please note that shipping times may vary slightly depending on your location and carrier conditions.
3. How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
4. Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number by email.
5. What materials are used in your bracelets?
Materials may vary depending on the product design. Please check the product description page for detailed material information and care instructions.
6. Can I cancel or modify my order?
If your order has not yet been shipped, we may be able to cancel or update it. Please contact us as soon as possible.
7. What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We’ll work quickly to resolve the problem.
8. Do you accept returns?
We accept returns for eligible unused items in their original condition and packaging. Certain personalized or worn items may not be eligible for return.
9. How can I contact customer support?
You can contact us through our Contact Us page or by email. Our support team usually responds within 24–48 business hours.
10. Are payments secure?
Yes. All payments are processed through secure and encrypted payment systems to protect your personal and payment information.
11. What should I do if my package is delayed?
Shipping delays can occasionally occur due to weather, holidays, or carrier issues. If your order is delayed, please contact us and we’ll gladly assist you.